VOICE MAILBOX

I. Service introduction

Voice mailbox service provides the auto-answer system and helps you record your messages when there is an incoming call but you do not want or cannot answer the phone. Each Voice Mailbox has a separate password so that the security is ensured and you are the only one who can listen to messages in Voice mailbox.

There are two languages for the Voice Mailbox: Vietnamese and English.

II. Target users:

All mobile subscribers of MobiFone

III. Service Instruction

3.1. Registration and settings

Step 1: Register Call Divert service at MobiFone transaction offices nationwide

Step 2: Subject to each situation of call diverting to Voice mailbox, customer setups from mobile keypad following the table below:

Cases	Setting up divert to Voice mailbox	Cancelling divert to Voice mailbox
Diverting all incoming calls	*21Voice Mailbox number# OK	# # 21 # OK
Diverting calls when the phone is busy	*67Voice Mailbox number# OK	# # 67#OK
Diverting the call as there is no answer	*61Voice Mailbox number# OK	# # 61#OK
Diverting calls when the phone is off or out of coverage	*62Voice Mailbox number# OK	# # 62#OK

In which: Voice Mailbox number is 980

Note: Regulations on diverting calls to Voice Mailbox for prepaid subscribers:

MobiFone prepaid subscribers can only divert incoming calls to Voice Mailbox in following case:
- When the phone is off or out of coverage.
MobiFone prepaid subscribers cannot divert incoming calls to Voice Mailbox in following cases:
- Diverting all incoming calls;
- Diverting calls when the phone is busy;
- Diverting the call as there is no answer;

Step 3: Register Voice Mailbox

Method 1:

When another subscriber calls you (in case you have setup call divert to Voice mailbox), the system shall automatically register the Voice Mailbox service for you and send a message to you enclosing with a default password 1234.

Method 2:
- You make a call to Voice Mailbox number 981, press 1 to confirm registration.
- Select languages for Voice mailbox: press 1 for Vietnamese, press 2 for English.
- After registering successfully, the system shall send a SMS to you enclosing with a default password 1234.

3.2. Instruction for listening to messages:

Step 1: Log in Voice Mailbox

There are two methods to log in Voice mailbox

Method 1: From your number, call to 981, enter the registered password (if password has been activated) and follow the instruction.
Method 2: From any numbers or fixed numbers, call to 0908222222, enter your subscription number and password and then follow the instruction.

Step 2: Listen to messages and other actions

- If you have new messages, the system shall automatically deliver each one.

- After listening to messages, there will be some options:

+ Press 1 to listen again

+ Press 2 to delete messages ---> press 1 to confirm, press 0 to ignore

+ Press 3 to call back

+ Press 4 to reply to messages

+ Press 5 to divert messages

+ Press 6 to save messages

+ Press # to listen to the next message

+ Press * to step back to the main menu

3.3. Instruction for sending messages

There are two methods

Method 1:

- Call to the phone number which is connecting to Voice mailbox. If the phone is turned off, out of coverage, is busy or no answer is made, the caller shall be instructed by Voice mailbox to leave a message and record it after a "bip" sound.

- Press # to finish recording

- Press 1 to send message or hang up

Method 2:

Call to Voice mailbox and send a message to a subscriber (even when that subscriber does not divert the call to Voice mailbox) as follows:

- MobiFone subscriber calls to 982, enters the subscription number to which the message is sent, press #.

- Record the message. After finishing recording, press 1 or hang up to send message.

3.4. Instruction for changing personal information of Voice mailbox

Call to 981 system >> Select language >> Enter password >> press # :

Change service configuration: press 2

- Setup personal salutation:	press 1
+ List current salutations of the subscriber: + Record a new salutation: + Setup salutation by name: + Setup default salutation: + Manage out-of-office salutation: + Manage temporary salutation: + Manage general salutation: + Manage salutation of the prohibited list: + To listen again to this menu + Back to this menu	press 1 press 2 press 3 press 4 press 6 press 7 press 8 press 9 press 0 press *
- Select language:	press 2
+Select Vietnamese + Select English + Setup password + Activate/Disable password + Manage the prohibited list + Listen again to this menu + Back to previous menu	press 1 press 2 press 3 press 4 press 6 press 0 press *

Listen to general introduction on Voice mailbox service of MobiFone: press 3

3.5. Quick manual

* Call to 981 system >> Select language >> Enter password >> press # :

- Listen to messages:	Press 1 (the messages shall be played one by one from the new to the older)
+ Listen to message again:	Press 1
+ Delete SMS	Press 2-1
+ Reply the voice SMS (for internal network subscribers)	Press 4
+ Divert messages	Press 5
+ Save the listened messages:	Press 6
+ Listen to the next message	Press #
+ Back to the previous folder	Press *
- Record a new salutation: (call 981 to enter the main menu)	Press 2 - 1 - 2 (record the salutation after the bip sound) and finish by any key
After finishing recording
+ Record another salutation	Press 1
+ Confirm the recorded salutation	Press 2
+ Setup salutation for a special caller	Press 3
+ Setup salutation for a special reason	Press 4
+ Setup salutation for a special time	Press 5
+ Setup out-of-office salutation	Press 6
+ Setup temporary salutation	Press 7
+ Setup general salutation	Press 8
+ Setup salutation of the prohibited list	Press 9
+ Back to the previous menu	Press *
- Back to the system standard salutation:	Press 2 – 1 – 4 - 1
- Setup personal salutation	Press 2 - 1
+ List salutation list	Press 1
- Record personal salutation	Press 2
+ Setup salutation by name	Press 3
+ Setup default salutation	Press 4
+ Manage out-of-office salutation	Press 6
+ Manage temporary salutation	Press 7
+ Manage general salutation	Press 8
+ Manage salutation of the prohibited list	Press 9
+ To listen again to this menu	Press 0
+ To listen again to previous menu	Press *
- Prevent the caller from leaving a message
+ Activate	Press 2 – 6 – 1 - 1
+ De-activate	Press 2 -6 -2-1
- Change Password:	Press 2 -3 -enter new password -1
- Activate/De-activate password	Press 2 - 4 - 1
- Change language:	Press 2 - 2
+ Vietnamese	Press 1
+ English	Press 2
When being at the selected menu, to come back to the previous one, press *

3.6. Instruction for service cancellation: There are two methods

Method 1: Cancel diverting to Voice mailbox following the Instruction table in section 3.1.
Method 2: If the Voice mailbox is not used within 60 days, the system shall automatically cancel the Voice mailbox service.

IV. Tariff:

4.1. Service registration charge:

4.2. Charge for diverting calls to Voice Mailbox: Free of charge

4.3. Call to Voice mailbox to send message

Case	Conditions	Tariff
- When subscriber A calls to subscriber B, and subscriber B has set call divert to Voice mailbox		Charging as with normal calls to subscriber A.
- Subscriber A wants to send message to Voice mailbox for subscriber B while subscriber B does not set call divert to Voice mailbox but Voice mailbox has been registered.	Subscriber A is one MobiFone subscriber	Charging as with normal calls to subscriber A.

4.4. Call to Voice mailbox to access messages

Case

Tariff

- Charge for calling to 981.

Vnd 500/minute (VAT included). Charging method: 6 seconds + 1 second.

(Not apply for postpaid subscribers who roam internationally using Voice mailbox)

- Charge for calling to 0908222222.

Charging as with normal calls.

4.5. Charge for calling to Voice mailbox (981) to change personal information: Vnd 500/minute (VAT included). Charging method: 6 seconds + 1 second.

4.6. Note: Subscribers using Voice mailbox are discounted 50% internal network charge under current regulations.

V. General regulations

No	Content	Regulation
1	Password	4 to 7 numeric characters
2	Maximum time for recording a salutation	30 seconds
3	Maximum number of messages	20 messages
4	Maximum length of a message	120 seconds
5	Time for saving a new message	7 days
6	Time for saving the listened message	14 days
7	Time for saving the listened message and selecting saving	14 days
8	Time for saving the message which has been deleted from system	2 days
9	If the service is not accessed after 30 days, the subscriber shall be changed to disable state	Saving information in the system
10	If the service is not accessed after 365 days in the inactivated state, the system shall cancel the service	Deleting information from the system

Customers can use only one of two services Missed Calls Alert or Voice Mailbox at a time.
In case customers are using Voice mailbox service while registering MCA service then Voice mailbox service shall be disabled. Customers must setup again following section 3.1 to divert calls to Voice mailbox if they need to use the service again.