FUNRING

I.  Introduction

Funring- is a service that helps MobiFone subscribers select the most interesting music sections or favorite sound effects to replace the normal on-hold song. Your friends and relatives shall receive funny music sections or sound effects instead of listening to the boring "tut, tut" sounds.

  • Official service name: FunRing
  • Service logo:

II.    Target users: All of MobiFone active subscribers.

III. Service manual

3.1. Channels providing the service

You can use the Funring service via one of the following channels:

·         Send SMS to 9224

·         Actions on mobile phone

·         Make calls to 9224 - The IVR system

·         Access website http://funring.vn 

·         Access wapsite http://m.funring.vn

3.2. Main features of the service:

·         Download/Buy FunRing: When having registered FunRing service, you can Download/Buy on-hold songs and save to your On-hold music library.

·         Copy FunRing: You can copy on-hold music of other FunRing subscribers as your on-hold song.

·         Give FunRing: You can give on-hold music for other MobiFone subscribers.

·         Set on-hold music FunRing: You can set on-hold music by default, randomly, set unique on-hold music for different phone numbers, set on-hold music by time ...

·         Search FunRing: You can search and listen to the trial music for free.

·         Renew on-hold music: You can turn on/off the renewal function for on-hold music in your personal library.

3.3. Service registration

You can register the service by one of the following methods:

 

No

Registration method

Actions

1

Messaging

DK to 9224

2

Via USSD

Dial: *090*1*1#

3

Make calls to 9224 - The IVR system

Press 1 - Select Vietnamese
Press
1 - Create account
Input your password two times to create account.

4

Use Copy function Onekey Copy

Press 1 and # or 2 and # on mobile phone when listening to on-hold music of another FunRing subscriber.

5

Access wapsite http://m.funring.vn

Click Register service and follow the instruction

 

 

The system shall automatically send notice on successful registration and provide you a 6-character password to login website and access the IVR system of the FunRing-On-hold music service.
After registering FunRing service, you will be given a default on-hold music (free of charge). You can enrich your on-hold music library by downloading/buying more on-hold songs.

3.4. The functions of FunRing system

The FunRing service provides different interesting functions such as: search, select, copy, download, giving, set, renew on-hold music, etc. Main functions are provided via following specific channels:

3.4.1. Send SMS to 9224
You can write SMS to 9224 to use service functions as follows:

 

No

Application

Message content

1

Download/Buy on-hold music:

1.1

Download/Buy 1 on-hold music by code and it will be set as your default on-hold song.

CHON_<on-hold music code>

Or TAI_<on-hold music code>

1.2

Download/Buy an on-hold song for playing randomly .

CHON_<on-hold music code>_NN

1.3

Download/Buy two on-hold songs
This two songs will be set as default on-hold songs.

CHON_<on-hold music code 1>
_ <on-hold music code 2>

1.4

Download/Buy two on-hold songs for playing randomly.

CHON_<on-hold music code 1>
_ <on-hold music code 2>_NN

1.5

Download/Buy on-hold music by names

Note: song name is written without accent

CHON_<Song name>

2

Give and Receive/Reject on-hold song

2.1

Give on-hold song
You can give on-hold song for other MobiFone subscribers.

TANG_<on-hold music code>_
<the receiving phone number>

2.2.

Give FunRing service for other MobiFone subscribers with cycle number such as 1 <= cycle number <= 24

FR_<cycle number><the receiving phone number>

2.3

Receive FunRing service given by another subscriber

Co

2.4

Reject FunRing servicegiven by another subscriber

Ko

3

Search on-hold music

3.1

Search selective on-hold music
The system shall send back the list and codes of Top 5 on-hold songs selected by MobiFone.

TOP

3.2

Search on-hold songs by name
The system shall send back at most 5 on-hold songs with names containing <on-hold song name>.

TIM_TEN _ <on-hold song name >

3.3

Search on-hold song by code
The system shall send back name of the on-hold music regulated by <on-hold music code>.

TIM_MA_<on-hold music code>

3.4

Search newly-updated on-hold music
The system shall send back at most 5 FunRing on-hold songs which are newly updated.

TIM_MOI

4

The function of managing on-hold music library

4.1

View the list of default on-hold songs
The system will send back information on your current default on-hold songs.

MD

4.2

View the list of on-hold songs in the library
The system shall send back information of 5 first on-hold songs in your library.

DS

4.3

Set default on-hold songs
The system shall set the song with respective on-hold music code as the default song.

DAT_<on-hold music code>

4.4

Set default on-hold song for a subscription number.
The system shall set the song with respective on-hold music code as the default song when a certain subscription number calls.

DR_<on-hold music code>_<subscription number>

4.5.

Delete on-hold songs from Library
The system shall delete the song with respective on-hold music code as the default on-hold song from your on-hold music library.

XOA_<on-hold music code>

5

Random playing function

5.1

Open the random playing function
All the on-hold songs in your Library shall be played randomly.

NN_BAT

5.2.

Stop the random playing function
The system shall select the last downloaded on-hold song in your Library as the default one.

NN_TAT

6

Register, cancel, suspend the service

6.1

Password recovery

MATKHAU

6.2

Suspend the service

TAMNGUNG

6.3

Re-Activate the service

KICHHOAT

6.4

Cancel service

HUY

7

Register/cancel the function of automatically renewing on-hold songs

7.1

Activate the function of automatically renewing a on-hold song

TDGH_<on-hold music code>

7.2

Deactivate the function of automatically renewing a on-hold song

HUY_TDGH_<on-hold music code>

7.3

Activate the function of automatically renewing all on-hold songs in the library

TDGH

7.4

Deactivate the function of automatically renewing all on-hold songs in the library

HUY TDGH

8

Support

TROGIUP

 

 

3.4.2. Actions on mobile phone

No

Function

Actions

 

Copy on-hold song

 

1

You can copy a on-hold song of another Funring subscriber and it will be your default on-hold song.

Press 1 and # on mobile phone when listening to the on-hold song of another FunRing subscriber.

2

You can copy a on-hold song of another Funring subscriber and it will be played randomly.

Press 2 and # on mobile phone when listening to the on-hold song of another FunRing subscriber.

3.4.3. Dial 9224 and follow the instruction of the IVR

·         Listen to on-hold song (by list, by code, by ranking table, etc.)

·         Download (download) on-hold songs

·         Give on-hold songs

·         Register/Cancel/Suspend/Reactivate the service

3.4.4. Access website mobifonemedia.com.vn or www.funring.vn

·         Login account:


FunRing account password will be sent after you register the service.
Note: After registering FunRing, you can login account with password of FunRing service or of MobiFone Portal (www.mobifone.com.vn).

·         Register FunRing service

To register the FunRing service, you implement as follows:

Step 1: Access website Funring www.funring.vn, input phone number to MobiFone Number box and press Register.

 

The system shall send a SMS from 9224 to inform confirmation code of FunRing registration

Step 2: Input confirmation code (case insensitive) to the form Confirm registration of Funring and press Register.

The system will register the service for you and charge the subscription fee for Funring service

·         View the list, search on-hold songs

·         View the list/Delete on-hold songs downloaded:

In My FunRing – Downloaded songs.


Copy FunRing songs

To copy on-hold songs of other subscribers, please follow the steps below:

Step 1: Login website http://funring.vn

Step 2: Input the phone number you want to copy to the box Copy FunRing songs and press Copy

The system shall display on-hold songs in the list of default songs of the selected phone number.

Step 3: Select a song and click Copy. The system will download the song to your on-hold music library and charge the song fee.

·         Group management: create different groups, add phone numbers to the group: In section My Funring  – Group management. Each group has maximum 10 phone numbers.


·         Select one or more on-hold songs as default songs: In section FunRing Settings - Basic settings.

·         Setting the function of renewing the song

Access FunRing homepage http://www.funring.vn, login to the system with FunRing or MobiFone Portal account.

- Select My FunRing/FunRing Settings/Basic Settings:

o   Press On to set automatic renewal

o   Press Off to set non-automatic renewal

·         Set day, hour, name of on-hold songs to be played when a subscriber or a group of subscribers call to:

  Select FunRing settings - Advanced settings.


 Change password, Suspend the service, Deactivate the service

Select Account.


3.4.5. Access wapsite http://m.funring.vn

After accessing address http://m.funring.vn, you can use service functions, namely as follows:

Funring registration:

- Step 1: From phone, access http://m.funring.vn

-  Step 2: Click here to register

- Step 3: Select OK to confirm registration

Buy on-hold music:

-  Step 1: Search favorite songs (for example: Chuyen tinh nha tho).

 

- Step 2: Select Buy

 

-  Step 3: Select OK to confirm

Auto login to FunRing: 

When accessing wapsite http://m.funring.vn successfully, the system shall automatically identify and display your phone number. If you have successfully registered FunRing service, the system shall login automatically; you can download songs and manage your My FunRing immediately without having to login.

 

Function Listen to song: When you choose to listen to a song, the system will play it.

 

Setting the function of renewing the song:

- Access wapsite FunRing http://m.funring.vn  

- Select My FunRing/FunRing Settings/Basic Settings:

o   Press On to set automatic renewal

o   Press Off to set non-automatic renewal

 

Copy songs:

Access wapsite http://m.funring.vn and follow steps as with copying on-hold songs via website http://funring.vn

 

Other functions:

System WAP FunRing has all other functions provided on Website FunRing (www.funring.vn and mobifonemedia.com.vn), including:

- Browse songs by:
o   Selective list
o   Songs purchased the most
o   Newest songs
o   Music type

- Search songs: By name, singer name, song code, price.

- Listen, give, view detail information of the song.

- Manage service (My FunRing)

     o   My FunRing: Songs downloaded, manage the group

     o   FunRing Settings Basic settings, Advanced settings

     o   Manage account: Change password, Suspend the service, Deactivate the service.

 

3.5. Cancel the service
You can cancel the service by one of the following methods:

 

No

Cancellation method

Actions

1

Messaging

HUY to 9224

2

Via USSD system

Dial: *090*1*2#

3

Make calls to 9224 - The IVR system

Press - Select Vietnamese
Press - Cancel registration

4

Go to transaction centers of MobiFone, or make calls to 9090.

 

After you cancel the service, the system shall send SMS to confirm the complete cancellation.

IV. Tariff

4.1. Tariff

No

Content

Tariff (VAT included)

1

Send SMS to 9224

Free

2

Call to IVR 9224

Free

3

Subscription fee

Vnd 9,000/30 days

4

Fee for giving service

9.000đ*<Cycle number>

5

Fee for Downloading (Buying) on-hold songs

For detail, access website http://funring.vn or wapsite http://m.funring.vn

6

Fee for Copying on-hold songs

7

Fee for Giving on-hold songs

8

Fee for Renewing on-hold songs

 

4.2. Charging principlee

·      Fee-charging account

-   For postpaid subscribers: monthly subscription fee, fee for downloading (buying)/copying/giving/renewing on-hold songs will be written to the monthly bill.

-   For prepaid subscribers: Monthly subscription fee, fee for downloading (buying)/copying/giving/renewing on-hold songs will be charged to the main account.

·      Charge newly-registered subscribers: by cycle:
9,000 Vnd/30 days/time. Within the billing cycle, if you cancel the service then register again, the system will charge as with newly-registered subscribers. Conditions for registering service successfully:

- Postpaid subscribers: operating with two directions

- Prepaid subscribers: operating with two directions and at least 9,000 Vnd remains in main account.

·      Charging fee when subscribers renew service

- For postpaid subscribers: fee for renewal of on-hold songs will be written to monthly bill.

-   For prepaid subscribers: One day before the end of fee cycle, the system will charge 9,000 Vnd/30 days. If the first time of charging is not successful, the system will charge again for five times in every 5 days and charge one time/1 cycle (9,000 Vnd/time/30 days).

+  If fee is charged successfully: the service is renewed and you can continue using the service.

+ If fee subtraction is not successful: you can continue using the service and be exempted for subscription fee of the current cycle. In the subsequent cycle, the system will charge in accordance with regulations.

- After charging successfully or unsuccessfully, the service will not be canceled and the charging cycle keeps unchanged.

- When you suspend the service, the system will still charge subscription fee in accordance with regulation.

V. Other regulations

  • Default on-hold song: when registering the service successfully, you have 01 on-hold song by default (free), this song is NOT save to your personal library. The system will play the default on-hold song in case there is no other ones in your album.
  • Duration for using on-hold songs:

- The first cycle when downloading the song: 30 or 60 days, depending on its price

- Subsequent cycles (when you renew the song): 60 days

  • Renew on-hold songs:

- The system will allow you to select the function of renewing on-hold songs automatically or not via 9224 switchboard or wapsite http://m.funring.vn or website http://www.funring.vn. On-hold songs when downloading/giving/copying/renewing will be renewed automatically by default.

- For on-hold songs with the function of automatically renewing is off, three day prior to the expired date, the system will send a notice about the expired date and invite you to renew them:

+ If you choose to renew on-hold songs, the system shall charge and renew them for 60 days more.

+ If you choose not to renew, the system will delete on-hold songs from your My Ringtune. If you want to continue using that on-hold song, you must download it again.

- For on-hold song which is renewed automatically, the system will automatically charge renewal fee on the date of expiration of that song.

+ In case fee is charge successfully, you can continue using the on-hold song for additional 60 days.

+ If fee is not charged successfully, the system will retry to charge renewal fee for further 5 times after every one day. When fee is charged successfully, the system will stop charging that song within the fee cycle. If fee is not charged successfully, such on-hold song will be deleted from subscriber’s library after 10 days since expiration date.

  • Setting on-hold song: Within 60 days since the service is locked, the system saves all songs and settings being used. After the mentioned period, the system will delete data of the subscriber. To continue using the service, you must register again.